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Product Development & Service Design Internship (Vunoh Global)

Vunoh Global Services Ltd, “Vunoh Global” connects the diaspora to Kenya and Kenyans to global career and education opportunities, so efficiently it feels as good as being there. For diaspora services we offer errand services, investments advisory, real estate and legal services.

For those seeking opportunities abroad, we work closely with clients to explore and pursue international career, business and education pathways. Vunoh bridges the gap between Kenya and the world by enabling secure, convenient, and trustworthy cross-border interactions. Our values - Efficiency, Transparency, Accountability, Integrity, Reliability, Innovation, and Excellence define how we design our services, serve our clients, and build lasting trust.

As technology evolves and the scope of our services grows, we are expanding the Product Development & Service Design function at Vunoh Global. We are inviting applications from qualified recent graduates to join our unique internship programme.

Joining the workforce can be daunting, there is often a gap between what you have learned and what industry demands. At Vunoh Global, we are bridging that gap. We offer you the opportunity to develop your career from the ground up and transform your academic knowledge into skills that are sought after in the market. You bring your passion and aptitude; we sharpen your skills and show you how to learn and lead.

Responsibilities

1. Own and track the product development cycle from concept creation, development, pre-launch, and post-launch activities
2. Conduct user research and identify innovation opportunities and trends in the industry, proposing findings to stakeholders for product enhancements
3. Understand user needs, create personas, and map out the stages of their journey; design service blueprints that reflect real-world workflows
4. Collect and track client issues and pain points, collaborating with internal teams to ensure they are resolved and closed
5. Provide support to client-facing teams for quick resolution of client queries, and engage with service providers to ensure timely resolution of issues
6. Document process requirements and conduct usability acceptance testing (UAT) to ensure requirements are met
7. Review current product features and process flows, and recommend process enhancements
8. Research and propose strategies that would drive product uptake and performance across Vunoh’s service verticals
9. Prepare periodic reports showing product uptake, potential growth areas, and proposed client base expansion opportunities
10. Perform such other duties as may be assigned from time to time

Requirements

1. A grade of B+ and above in KCSE (or equivalent), with good grades in mathematics and languages
2. A bachelor’s degree with a minimum of second-class honours; candidates expecting to complete their degree in the next few months are eligible, provided they will be available for the full internship duration
3. Demonstrated interest in technology, digital products, or financial services, and a willingness to explore the intersection of technology and business
4. Ability to learn quickly and manage workload effectively in a fast-paced, evolving environment
5. Strong organizational and time management skills; ability to prioritize, multi-task, and meet deadlines
6. A team player with a strong work ethic and proactive communication style
7. A desire to take initiative, ask questions, and suggest process improvements
8. Entrepreneurial spirit, with demonstrated creativity and innovation in academic or professional settings
9. Familiarity with or curiosity about AI-powered tools and how they can enhance product design, client experience, and service delivery
10. Enthusiasm for leveraging AI tools, automation, and digital platforms to design smarter, more efficient cross-border services

Learning Opportunities

This internship gives you the opportunity to learn in a live business environment, contributing to a product team that is building services used by real clients. You will work alongside a dynamic, driven team and gain exposure to product development, service design, user research, payments infrastructure, and cross-border client operations.

As we integrate AI and intelligent automation into our service delivery, we are looking for interns who are eager to explore how these technologies can make cross-border interactions faster, smarter, and more accessible.

In addition, you will develop essential communication, research, and entrepreneurial skills needed to thrive in the industry and learn to operate effectively in a high-efficiency, multi-stakeholder environment.

At the end of the programme, interns who demonstrate high aptitude, creativity, and teamwork will be considered for full-time employment. This internship is designed to define your future.

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